Terms & Conditions

Eden’s Embrace reserves the right to update these Terms & Conditions from time to time.

Last updated: 3 January 2026

By using our gardening and landscaping services, you agree to the following terms:

All quotes are estimates and subject to change based on site inspection.
We require clear access to work areas and availability of water/electricity if needed.
We are not liable for damage to hidden underground utilities or obstructions not disclosed.
We aim to reschedule in case of weather delays, and will notify you promptly.
Payments must be made as per the agreed terms on invoices.

Quotes

Quotes are valid for 30 calendar days from the date of issue unless otherwise stated.
Quotes are subject to final site inspection. Eden’s Embrace reserves the right to adjust the quote if conditions differ significantly from those described by the client.
Acceptance of a quote confirms agreement to these terms.

We require a minimum of 24 hours’ notice to cancel or reschedule any confirmed work.
Cancellations with less than 24 hours’ notice may incur a charge to cover administrative and scheduling costs.

We aim to deliver our services with care, attention to detail, and in line with the description provided in your quote.
If you are not satisfied with any aspect of our work, please notify us within 48 hours of completion so we can address your concern.
Our guarantee does not cover issues caused by factors beyond our control, such as adverse weather, pre-existing damage, or misuse of treated areas.
Any remedial work or adjustments will be at our discretion and agreed upon with the client.

Due to the natural variability of environmental conditions, Eden’s Embrace does not guarantee the survival, growth, or long-term condition of any plants, turf, hedges, trees, or seeded areas supplied or installed.
We shall not be liable for losses resulting from adverse weather, soil conditions, pests, disease, vandalism, animal or wildlife damage, or failure by the client to provide appropriate aftercare, including watering and protection.
Any advice provided regarding planting, turfing, lawn care, or aftercare is guidance only and does not constitute a guarantee of outcome.

Eden’s Embrace cannot be held responsible for damage arising from pre-existing defects, age-related deterioration, or poor installation of surfaces, structures, or materials.
This includes, but is not limited to, paving, decking, fencing, walls, render, pointing, lawn edges, irrigation systems, and underground services not visibly identifiable prior to work commencing.

Pressure washing may reveal or worsen existing defects such as cracks, loose pointing, surface flaking, colour variation, or damage caused by previous treatments.
Eden’s Embrace accepts no responsibility for such outcomes where surfaces were already compromised prior to cleaning.

Clients are responsible for ensuring safe and clear access to all work areas.
Pets, children, and vulnerable persons must be kept clear of work areas during service delivery.
Eden’s Embrace cannot accept liability for delays, incomplete work, or incidents arising from unsafe site conditions or restricted access.

Green waste removal is chargeable unless explicitly included in the agreed quote.
All waste charges are based on volume and disposal costs at the time of service.

Eden’s Embrace shall not be liable for delays, cancellations, or failure to perform services due to events beyond our reasonable control, including extreme weather, natural events, access restrictions, or utility outages.

To the fullest extent permitted by law, Eden’s Embrace’s liability shall be limited to the value of the services provided.
We shall not be liable for indirect or consequential losses, including loss of enjoyment, loss of use, or loss of plants beyond the immediate area of work.

Where heat or flame-based weed control methods are used, including the use of handheld flame torches, all work is carried out with due care and in accordance with safe working practices.
Eden’s Embrace shall not be held responsible for damage resulting from pre-existing dry conditions, combustible materials, hidden hazards, wind conditions, or factors outside our reasonable control.
Clients acknowledge that the use of heat-based weed control may result in surface scorching, discolouration, or plant loss in the treated area.
Flame-based weed control will not be undertaken during unsuitable weather conditions or where safety cannot be reasonably assured.

Where herbicides or pesticides are applied, Eden’s Embrace uses products appropriate to the task and follows manufacturer guidance and relevant regulations.
Eden’s Embrace cannot be held responsible for plant damage, regrowth, failure of treatment, or unintended effects caused by environmental conditions, weather, soil type, spray drift, or pre-existing plant health issues.
Clients are responsible for notifying Eden’s Embrace of sensitive plants, neighbouring boundaries, pets, water features, or specific environmental concerns prior to treatment.
Results of chemical treatments may vary and repeat applications may be required. No guarantee is given as to the speed or permanence of results.

Eden’s Embrace carries out all services in accordance with applicable UK regulations, guidance, and industry best practice.
Compliance with regulations does not imply a guarantee of outcome where environmental or site-specific factors apply.

By accepting a quote or allowing work to proceed, the client confirms they understand the inherent risks associated with outdoor gardening, landscaping, cleaning, and treatment services.
The client accepts that natural materials, plants, and surfaces may respond unpredictably to weather, treatment, or cleaning processes.

Eden’s Embrace may take photographs or videos of work areas before, during, or after completion for record-keeping, quality assurance, and marketing purposes.
No personally identifiable information, property names, or addresses will be disclosed.
If a client does not wish images of their property to be used for marketing purposes, this must be stated in writing prior to work commencing.

For questions regarding these terms, please contact us at info@edensembrace.co.uk.