Eden's Embrace logo

Our Policies

Privacy Policy

1. Who we are

Eden's Embrace is a UK-based garden management business. We offer a range of services including lawn care, hedge cutting, pressure washing, and plant care. Our business is operated by a sole trader and registered with the Information Commissioner’s Office (ICO) for data protection.

2. What personal data we collect

We collect and store personal data when you:

  • Request a quote via our website or by phone
  • Contact us by email or text
  • Book a service with us

This may include:

  • Full name
  • Address
  • Phone number
  • Email address
  • Details about your garden/property relevant to the requested service

3. Why we collect your data

We collect personal data to:

  • Respond to quote requests and service enquiries
  • Provide gardening services as agreed
  • Send invoices, receipts, and job confirmations
  • Maintain accurate records of our work
  • Meet our legal obligations (e.g. tax and invoicing)

We do not use your data for unsolicited marketing or share it with third parties unless required by law.

4. CCTV usage

We operate CCTV at our home-based business premises. Cameras are used for security purposes to protect our tools, vehicle, and stored equipment. The CCTV may record areas where business activities occur (e.g. driveway or garage). Footage is retained securely and only accessed if needed for crime prevention or investigation.

5. How your data is stored

Your data may be stored securely in:

  • Encrypted cloud-based systems (e.g. email, invoicing or job management software)
  • Password-protected devices used for business purposes only

We take reasonable steps to keep your information safe and secure.

6. How long we keep your data

We retain personal data for as long as necessary to:

  • Fulfil the purpose it was collected for (e.g. completing work or accounting)
  • Comply with legal and tax obligations

Typically, this is up to 6 years for financial records.

7. Your rights

You have the right to:

  • Request a copy of your personal data
  • Correct or update your data
  • Request deletion of your data (where appropriate)
  • Object to how your data is used
  • Lodge a complaint with the ICO if you’re unhappy with how we handle your information

8. Payments and card details

We do not store or process payment card details directly. All card payments or automated billing are handled securely through trusted third-party providers such as Jobber or QuickBooks. These platforms are fully PCI-DSS compliant and responsible for processing and storing your payment information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.